Terms and Conditions

Making Your Booking

Please complete the booking checkout at least one day prior to your experience’s start date. For short term or last minute bookings,
it is possible that the availability of the activity is not up to date, as vendors are constantly updating their schedules.

Vendors and Other Suppliers

Experience Baltics acts only as agents for the owners of accommodation and services provided, for all vendors or otherwise and for road transport proprietors, and all bookings must be accepted subject to the ticket or transport conditions and regulations of the carriers or transport proprietors, and also subject to the laws of the country in which such carriage or other facility is required.

Passport, Visas & Health

All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the trip. Advice on health requirements may be obtained from your GP, or alternatively from the relevant heath authorities of your home country.

Exchange Rates

All currency exchanges calculated on this website are done so by the payment processor chosen by the client, and are not influenced by Experience Baltics in any way.

Cancellation

You or any member of your party may cancel your experience at any time providing that the cancellation is made by the person who paid for the booking and is communicated in writing or for certain experiences, via the ecommerce suite. As this incurs administration costs, we will retain any required deposit and in addition will apply cancellation charges as shown below:

The periods before departure within which written cancellation is received and the cancellation charges, shown as a percentage of the total holiday price, which will be applied are:

  • More than 7 days full deposit retained
  • More than 3 days 75% of booking total charged
  • 3 days or less 100% of booking total charged

If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party, but we will retain your deposit to cover the administration cost for the transfer.

Alterations by Experience Baltics Limited.

We will do our utmost to provide the activities that have been confirmed, but we must retain the right to modify or cancel any trip, schedule, accommodation or arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the activity or experience, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’.

Alterations by You

We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form. If alterations are made less than 8 weeks prior to departure, an additional €50 per booking charge will be levied together with any communications costs incurred.

Our Liabilities

We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment in respect of death, bodily injury or illness. Such liabilities shall be subject to European law and the laws of the countries where the dispute takes place. We shall endeavour to afford general assistance to our clients in the event of illness, injury or death during the period of the activity or experience. We accept responsibility for ensuring that all parts of the activity or experience are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally, we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.

Complaints & Disputes

We will always endeavour to resolve any complaints on the spot. However, if the matter cannot be resolved, you must write to Graham Williams, Managing Director, within 14 days of the end of the trip. We will endeavour to resolve the problem as promptly as possible.

Credit Card Payments

We do have the facility to accept payment by most credit cards. Deposit payments can be made by credit or debit card free of charge. Balance payments can also be made free of charge by debit card but will attract a levy of 2% of the value of the relevant payment if made by credit card.

Baggage & Personal Effects

These remain your responsibility and risk at all times.

Tour Leaders

Where applicable, a tour leader, in conjunction with the appropriate medical advice if applicable, has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical well being or safety of the individual or in the tour leader’s opinion, the client’s actions materially are affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed will be decided between the Managing Director of Experience Baltics and the tour leader.

Data Protection Statement

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your activities and experience arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.